This policy covers physical STEM kits only. Printable files, online courses and live services are not shipped and never carry a shipping charge — see the Digital Products Policy and the Course Access Policy.
Who you are buying from: Watershed Learning LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA. Support email: contact@watershedlearning.space.
1. Where we ship
We currently ship to addresses in the United States. If your address falls outside the destinations shown at checkout, the order cannot be completed — please contact us before ordering.
2. Processing time and transit time are different
We show them separately on purpose, because adding them together is where most delivery disappointment comes from.
- Processing time is how long it takes us to pick, pack and hand your parcel to the carrier. It is shown at checkout before you pay.
- Transit time is how long the carrier then takes. It is a carrier estimate, not a promise from us.
We only advertise a shipping time we have a reasonable basis to meet. Where no specific time is stated, we work to the U.S. Federal Trade Commission’s expectation of shipping within 30 days of a completed order.
3. Carriers and tracking
Carrier options and costs are shown at checkout. When your parcel ships you receive an email with a tracking link. Tracking can take up to 24 hours to start updating after the label is created — that is normal and does not mean the parcel is lost.
4. If we are running late
If we cannot ship within the time we stated, we will email you with a revised date and offer you the choice of waiting or cancelling for a full refund. If you cancel, the refund is issued promptly to your original payment method.
5. Address changes
Tell us as soon as possible — before the parcel ships we can usually change it. Once a parcel has been handed to the carrier we cannot redirect it. Please check your address at checkout; parcels returned to us because of an incorrect address will be reshipped at your cost.
6. Lost or damaged parcels
- Damaged in transit: tell us within 14 days of delivery, with a photo if possible. You choose replacement or refund.
- Missing items: check the packing list first, then contact us — we will send what is missing.
- Tracking says delivered but nothing arrived: check with neighbours and any safe place, then contact us. We will open an enquiry with the carrier and resolve it with you rather than leaving you to argue with the carrier alone.
7. Duties and taxes
We do not currently ship internationally. If international shipping is added in future, this policy will state clearly who is responsible for duties, import taxes and customs handling before any such order can be placed.
8. Returns
Return conditions, windows and who pays return postage are set out in the Refund & Cancellation Policy.
Questions about this policy? Contact us at contact@watershedlearning.space or through the contact form. We reply within 1–2 business days during Monday–Friday, 9:00am–5:00pm.