This policy explains what personal information Watershed Learning LLC collects when you use watershedlearning.space, why we collect it, and what you can do about it. It is written to be read, not to be survived.
Who you are buying from: Watershed Learning LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA. Support email: contact@watershedlearning.space.
1. Who we are
Watershed Learning LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA. Contact for any privacy question: contact@watershedlearning.space.
2. What we collect and why
| What | Why | How long we keep it |
|---|---|---|
| Name, email, billing address | To take your order, send your receipt and provide support | As long as required for tax and accounting records |
| Shipping address | Only collected when a physical kit is in your cart, to deliver it | As long as required for order and tax records |
| Order history and downloads | So you can re-download what you bought and we can support you | While your account exists, then per our records retention |
| Course progress and completion | To save your place and issue a Certificate of Completion | While your enrolment is active, plus a reasonable period after |
| Account email and password | To secure your account. Passwords are stored hashed — we cannot read them | Until you delete your account |
| Email marketing consent | Only if you opt in. We record when and how you consented | Until you unsubscribe, plus a suppression record so we do not email you again by mistake |
| Support messages | To answer you and keep a record of what was agreed | A reasonable period after the issue is resolved |
| Technical and analytics data | To keep the site working and understand which pages are useful | Per the retention settings of the tool, disclosed in our Cookie Policy |
3. Payments
We do not see or store your full card number. Payment details are handled directly by the payment provider used at checkout, and we receive only what we need to identify the transaction — an amount, a status and the last digits of the card. The provider’s own privacy notice applies to the data you enter on their form.
4. Who we share data with
Only with the service providers we need to run the store, and only for that purpose. They are not permitted to use your data for their own marketing. These fall into the categories: website hosting; payment processing; email delivery (receipts and, if you opted in, newsletters); shipping carriers, for kit orders only; and analytics. We do not sell your personal information.
5. Children’s privacy — please read this one
Our materials are written for children aged roughly 8–14, but this store is designed for adults. Purchasing and account creation are for parents, guardians and teachers.
- We do not knowingly collect personal information from children under 13. That includes full name, email address, precise location, photographs, voice recordings and open-ended text submissions.
- Accounts are held by the purchasing adult. Children work through course material under that adult’s account — they do not register, log in separately, or submit content to us.
- We do not build advertising or behavioural profiles of children, and we do not run behavioural advertising on this site.
- Analytics, embedded video, chat widgets and any third-party pixels are reviewed before they go live specifically to check what they collect. Anything we cannot justify does not get installed.
- If you believe a child has given us personal information, email contact@watershedlearning.space and we will delete it.
- If student or classroom accounts are added in future, they will not launch until a specialist privacy review is complete and the necessary school or parent agreements are in place.
6. Email marketing
We only send marketing email to people who ticked an unticked box asking for it. Marketing consent is always separate from completing a purchase, and never bundled into accepting terms. Every marketing email has a working unsubscribe link, and unsubscribing takes effect immediately. Transactional emails — receipts, download links, shipping notifications, booking confirmations — are not marketing and are sent regardless, because they are part of what you bought.
7. Cookies
Set out separately in the Cookie Policy, including how to change your choices.
8. Your rights
Depending on where you live, you may have the right to request a copy of the personal data we hold about you; ask us to correct it; ask us to delete it; object to or restrict certain processing; opt out of the sale or sharing of personal information (we do not sell it); and not be treated worse for exercising any of these rights. To make a request, email contact@watershedlearning.space. We may need to verify your identity first — we will ask for the minimum needed to do that. We respond within the time frame the applicable law requires.
9. Security
The site runs over HTTPS, passwords are hashed, and access to order data is limited to accounts that need it. No system is perfectly secure; if a breach affecting your data occurs, we will notify you and the relevant authority as required by law.
10. Changes to this policy
If we change this policy in a way that matters, we will update the date at the top and, for significant changes, tell account holders by email.
Questions about this policy? Contact us at contact@watershedlearning.space or through the contact form. We reply within 1–2 business days during Monday–Friday, 9:00am–5:00pm.